Policies & FAQ
In an effort to provide you with the best possible quality at the most competitive
price, the following guide outlines Marion's European Housekeeping, terms and
conditions for our service to you.
Condition Of Your Home
The interior of the home is expected to be cleared of clutter. Toys are to be put
away, laundry is in the laundry baskets or washer, clothes are to be put away in
the closet or in the dresser(s), dishes are in the dishwasher or cabinets. Surfaces
that are covered with clutter will not be cleaned.
Scheduled Time and Time of Completion
The home is expected to be in the same or better condition as on the day of the
in-home bid. We request that you allow us a window of, 1 - 2 hours before and
after the scheduled time to account for potential unforeseen circumstances.
We will make every effort to arrive at your residence promptly, client realizes
factors such as added services, traffic delays and lockouts affect arrival times.
Payment is due at the completion of each cleaning visit. We reserves the right to
refuse service when payment is not immediately available or an outstanding
balance is due. If payment is not available at the time of our visit, we must
reschedule your cleaning appointment. A $50 Reschedule Fee may be charged.
Cancellations (please send us a text and email - see our contact page)
We require at least 72-hour notice if you must cancel or change your cleaning
appointment. Sending a message after 6:00pm will count as next business day
cancellation. We may assess $100 Late Cancellation Fee, if you cancel more than
2 appointments per year without 72-hour notice. Cancellation should be made
via text and email. We will send you confirmation email within 2 - 3 business days.
if you don't hear back from us please call us to make sure we received your email.
We love all pets but, Marion's European Housekeeping, reserves the right to
refuse service, if any animal in the home is considered dangerous. Pets left inside
the home on the scheduled service date will be protected to the best of our ability.
We will not be held responsible for the behavior of the pet(s) while the service is
being performed. Also, we don't clean after pets "accidents" in the house or change
litter boxes, hamster cages etc...
Occupants On Service Date
Individuals in the home while service is performed must not occupy the rooms
while the cleaning is being done. It is requested that you move to other rooms
and be mindful of our equipment for your protection and the protection of our
staff. We're not responsible for any injuries/accidents to you while we service your
Keys, Lock-Out or No Show
We will safeguard the customer key(s) at all time. The key(s) provided by customer
will be coded. The team leader will handle the key(s) on the date of service only.
Lost key(s) will be reported to customer immediately with replacement cost paid by
us. If we can't access your residence (you forgot to leave a key or house is locked)
on scheduled date a $100 Lock-Out Fee maybe charged to you.
Damages or Breakage
We guarantee our work for 24 hours. Any deficiencies and/or damages must be
reported within this time period. Otherwise, the necessary correction will be made
on the next scheduled appointment. We don't take responsibility for "traps" such
as, pictures/mirrors/shelves/blinds not secured properly. These are just accidents
waiting to happen. We request that you tell us and remove any decorative items
valued over $250. We must be notified within 24 hours of any damage and must have
the opportunity to inspect and verify the value of any damaged item.
Chemicals and Equipment
We are trained to use the products and equipment of Marion's European House-
keeping. If you have special product requirements then you are requested to have
all cleaning supplies/tools needed for each scheduled visit on hand, at the time of
the scheduled visit.
When required, our staff will need to use the air conditioning by lowering the
thermostat to a comfortable setting to prevent heat exhaustion and fainting as
cleaning is physically demanding work.
Returned checks and Price Changes
$25 Return Check Fee will apply to all returned checks. We reserve the right to
change our prices at any time.
Our work is 100% guaranteed. If there are any concerns please let us know I'm-
mediately. Please put valuable jewelry and cash away. We do not go into drawers.
How Much Will It Cost To Clean My House?
Every house is unique, and every cleaning fee is individually based. Some factors
which will affect your individual house cleaning price include: the size of your
home, number of residents, number of pets, number of bathrooms, how often
you want us to clean.
Will All House Cleaning Visits Cost the Same Amount?
The first house cleaning visit usually costs more than subsequent visits.
Generally, it takes additional cleaning tasks to get the home up to standards.
Once this initial visit has occurred, your home's cleanliness can be easily
maintained with our regular visit cleaning tasks. Regular house cleaning visits
are charged as a flat fee. You will receive an estimate for both the initial
cleaning and the regular house cleanings after our initial assessment.
Do I Have To Be Home?
This is your option. You may give us a key to be safely stored - always with
"double-blind" security. In this system only the owner(s) of Marion's European
Housekeeping and/or our office manager can access the client key safe. Maids
are given the keys for each cleaning appointment before they leave the office
each day, and must turn these back in to management before they are allowed
to leave the office each evening. These keys are returned to the key safe until
the next cleaning appointment.
Do You Guarantee a Day and Time for My House Cleaning Appointment?
In most cases we guarantee a specific day for your house cleaning but not a
specific time. Due to our flexible and ever-changing schedule, we are unable to
commit to a specific time of day for our arrival. However, if you contact us on
the day of your service, we will be glad to estimate our time of arrival. If you
need a specific time guarantee, feel free to discuss this with us. Within reason,
we will do our best to reach a mutually agreeable solution.
What If I Need to Reschedule a House Cleaning?
Simply text (preferred - see our contact us page), or call our office prior to your
cleaning day. We require this minimum notice of 48 hours prior to your cleaning
appointment. We do not over-book our schedule. So, if you need to reschedule
a cleaning without proper notice, we will not have enough opportunity to fill
the schedule with another client. This decreases the maids' pay. Without
consistent wages, we cannot retain the best talent to clean for you. Thus,
respecting our procedure for reschedules helps ensure you will get the best
house cleaning service possible. Please be sure you understand our procedures
for rescheduling and cancelling visits. We do have a cancellation Fee and will
assess it if necessary, although we want to help you avoid incurring these Fees!
What If I Accidentally Lock Out the Crew on My Cleaning Day?
Just as with Rescheduling Fees, if you lock the maid services team out on
cleaning day, you will likely be assessed a lock-out Fee. Please be sure you
understand our lock-out Fees. Most of our clients either provide us a key or
hide one on the premises on cleaning day.
What Should I Do About My Security/Alarm System on Cleaning Day?
If you have a security system, please make necessary arrangements to give your
us access to your home on your scheduled day. Some clients establish a guest
or temporary code for us.
What Should I Do With My Pets During the House Cleaning?
Please advise us if you have pets and provide any information regarding your
pets that would be helpful for us to know. Though not a requirement, we prefer
pets to be restricted from the areas we clean, to allow us to clean your home better
and more efficiently.
Are My Valuables Safe?
If you have any special valuables, heirlooms or irreplaceable items, please put them
away or instruct us not to touch them. A closed door or drawer is your signal to us
that you do not want that area to be cleaned. We carry all the necessary insurances
in the event that any damage occurs.
How Shall I Pay for My House Cleaning?
You may pay by cash, check or credit card. Payment is due at time of service.
If you do not intend to be at home at time of service you can leave cash or a
check on the kitchen counter the morning of your house cleaning. If you
choose to pay by credit card, we will keep your credit card information on
file at the office and charge your card once, each cleaning is completed.
A Fee ($25) will be assessed for all returned checks.
How Do I Know I Can Trust Your Staff?
We pride ourselves on attracting the best talent available. Combining hourly wages
and bonus programs we offer some of the best pay in the industry - to insure we
have the finest maids. We screen our maids carefully, we train meticulously, we
inspect relentlessly and we insure adequately. We do all this so that you can have
the highest confidence to trust us with the care of your home.
Do I Need to Provide House Cleaning Equipment or Supplies?
No. If you have special house cleaning products you want the maids to use, please
be sure to discuss this with the manager in advance, that way we can properly
instruct the team and create a process change, specifically for your home.
What Is Mildew and How Can I Get Rid of It?
Mildew is a parasitic fungus that requires moisture, warmth and a food source to
exist. It reproduces itself by growing microscopic spores in enormous quantities.
These spores are always present in the air and spread via normal air currents. A
spore lies dormant until favorable moisture and temperature conditions occur for it
to germinate. Mildew thrives in warm moist areas that have poor air circulation.
In the average household, mildew is typically found in the bathrooms. The corners,
cracks and crevices of the tub, shower, sink and toilet are the most common areas
infected. It ranges in color from a pinkish-orange to black.
Your cleaning team will be able to impede the growth of mildew by removing the
built up food sources that it lives on, such as soap, skin, hair and etc. However, as
long as moisture and warmth are present, the spores will immediately germinate
and mildew will again be growing on the host area. To stop the growth of mildew,
the area must be kept dry or it must be chemically treated to make it an
undesirable environment for the spore to germinate. Chlorine bleach is an effective
sanitizer to use on an infected area.
EUROPEAN HOUSEKEEPING LLC
EUROPEAN HOUSEKEEPING LLC